On New Year’s Eve (during the day), I received an email from an employee of PostNL. He emailed me to inform me about my lost Amsterdam-to-Rotterdam package.
I had sent this package on November 21st – the day my heart got broken again… boohoo (lol) – and was supposed to be delivered the next day. Since the one whom this package was intended for was not available, they had to go back the next day. I had paid extra for a signed delivery, just to be sure that it wouldn’t end up in the wrong hands. The next day they couldn’t reach this gorgeous-grey-eyed-Rotterdam-crush-of-mine so they had to try yet again on another day. Meanwhile it was time for me to fly back home… *insert sad face here*
I was able to keep track of my package with a tracking code via the PostNL website. Almost a week after the package was supposed to be delivered I checked the website again and there was a note: Package damaged. It will be returned to the sender – meaning the address in Amsterdam where I had sent it from.
I quickly grabbed the phone to contact the PostNL help desk and to ask what the hell was wrong with my package. This guy told me that not the content of my package –phew – but the address sticker was damaged – obviously not my fault – but their policy is that in this case they return it to the sender’s address.
After almost a month I checked the website again and noticed that the package still was not brought back to Amsterdam, but was put in a storage cabin somewhere in Rotterdam. I called the helpdesk again to ask what was going on and if this will eventually be sent back to Amsterdam, or even better to Rotterdam where it was originally meant to be sent to.
Turns out that the numbnuts that I spoke to the first time on the phone didn’t make a note about my call and problem – there was simply no record of this at all. The lady on the phone was super nice and very helpful. She ensured me that a case would be made and I would be contacted if there was some more information about my lost package.
This time the lady was right and I was really contacted (read the top part again).
I was contacted now… great… but was also delivered bad news the second time that my package is lost. I spoke to my cousin Vincent and he told me how bad their service really is. The company where he works at also uses the “excellent services” of PostNL. They have lost important documents several times. Well now that I know this, I wouldn’t be using their services anymore. I should have listened to Patrick and have drank the bottle of wine (which was also in the package) myself.
So as I said, that package is lost… Lost just like my feelings and feeble heart 🙁
UPDATE – Jan 16, 2014 – Got another email today that they are stopping the search.